At KoalaLeaf, we aim to provide a seamless shopping experience, starting with prompt and reliable shipping. Below are the details of our domestic shipping policy within India:

Domestic Shipping (Within India)

• To Metros: We estimate delivery within 2-4 business days. Our team works diligently to ensure your order arrives quickly and efficiently, so you can enjoy your purchase as soon as possible.
• To the Rest of India: For areas outside metropolitan cities, we estimate delivery within 3-6 business days. We partner with trusted carriers to ensure your order reaches you safely and on time.

Order Tracking

Once your order is dispatched, you will receive a tracking number via email to monitor your shipment’s progress. If you have any questions about your order or shipping status, feel free to reach out.

Thank you for choosing KoalaLeaf! We appreciate your support and are excited to bring our products to your doorstep.

At KoalaLeaf, we want you to be completely satisfied with your purchase. Please review our return policy below:

Exchanges

• Products can be exchanged only once. If you wish to exchange an item, please initiate the process within 14 days of receiving your order.

Refunds

• Refunds are only issued for damaged products received. In such cases, we will provide store credit for future purchases.

How to Initiate Returns or Exchanges

To initiate a return or exchange, please contact us via WhatsApp at +918588002085 or email us at returns@koalaleaf.store. Our customer service team will assist you with the process.

Thank you for choosing KoalaLeaf!

Acceptance of Terms: By using KoalaLeaf AFH E-commerce (Koalaleaf.store), users agree to all terms and conditions outlined here or on other parts of the site.

• To access and use Koalaleaf.store, users must accept the terms and conditions provided below.
• Right to Modify: KoalaLeaf reserves the right to update, add, remove, or change these terms and conditions at any time.
• Users should carefully review all product and service information found in relevant sections.

KoalaLeaf’s Role and Responsibilities

• KoalaLeaf acts as an intermediary, connecting users with vendors through AFH E-commerce (Koalaleaf.store).
• Limitation of Liability: KoalaLeaf is not accountable for any losses, expenses, product/service quality issues, damages, or taxes incurred by users in using this platform.

Limitations of Service

• KoalaLeaf is not responsible for any user losses resulting from using services on Koalaleaf.store, including:

Product Quality Assurance

• Vendors verify all products to ensure they meet stated standards for quality, design, and accurate representation.

Pricing and Availability

• Prices and availability of products are subject to change at KoalaLeaf’s sole discretion, without prior notice.

Order Cancellation

• Cancellations requested over 12 hours after an order has been placed on Koalaleaf.store will not be accepted.
• KoalaLeaf reserves the right to cancel any order due to incorrect pricing or other reasons, even if payment has been processed. Applicable refunds will be provided as necessary.

Delivery and User Errors

• If delivery issues arise due to user errors (such as incorrect address information), any additional delivery costs may be billed to the user.

User Responsibilities

• Users must provide accurate and truthful information. Koalaleaf.store reserves the right to verify user information at any time.
• If user information is found to be partially or completely false, Koalaleaf.store may restrict or deny access without prior notice.

Credit Card Use

• KoalaLeaf assumes no responsibility for credit card fraud; the user is fully liable for unauthorized transactions and must use only their own card on the site.

Force Majeure Events

• KoalaLeaf is not liable for delays or non-delivery due to uncontrollable events (e.g., natural disasters, conflicts, or other force majeure events).

Age Requirement

• Users confirm they are at least 18 years of age or have parental or guardian consent.

Post-Delivery Feedback

• KoalaLeaf may not be able to address complaints made more than 10 days after delivery.

Inquiries and Clarifications

• Users with questions or concerns about the terms and conditions should contact KoalaLeaf by email and await a response before proceeding.

Refund Limit for Delivery Issues

• In cases of delivery failure or delays, KoalaLeaf’s liability is limited to the order’s original value.

Cashback Eligibility

• Cashback offers do not apply to Guest Checkout orders. Users must log in to access cashback benefits when placing orders.

Privacy Commitment: At KoalaLeaf, we highly value your trust, and safeguarding your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, and protect your data. Please review it periodically as it may change without prior notice.

Data We Collect

• Personal Information: When you create an account on KoalaLeaf.com, we collect information such as your email, name, phone number, and payment details. While some areas of our site are accessible without registration, you need to be registered to place orders. We use this data to manage payments, fulfill your orders, and keep you updated on order status.

Use of Profile and Demographic Information

• We use your personal details to provide services you request and to market to you when relevant (with the option to opt-out). Your information also helps us to handle disputes, collect fees, improve site security, measure interest in our products, update you about offers, and protect against fraud.
• We analyze demographic and profile data to enhance the website experience, identify technical issues, and tailor our offerings. Occasionally, we may also request demographic information, such as age or zip code, through optional surveys to provide you with relevant content.

Cookies

• Cookies are small pieces of data stored on your device by our website for improved functionality. KoalaLeaf.com uses both temporary and permanent cookies; however, they don’t store personally identifiable information.
• You can choose to delete or disable cookies, but this may limit some features on the site. For a smoother experience, we recommend keeping cookies enabled.

Sharing Personal Information

• We may share your personal data with affiliated companies to help prevent fraud, verify user identities, manage multiple accounts, and offer collaborative services. Unless you choose to opt-in, these affiliates won’t market to you based on shared data.
• We may also disclose your data when legally required, to protect our terms of use, or to ensure the safety of users or the public. Should KoalaLeaf or its assets merge or be acquired, the new entity will be required to uphold this privacy policy in relation to your information.

Links to External Websites

• KoalaLeaf.com may link to other sites that could collect personal data. We are not responsible for the content or privacy practices of these third-party websites.

Credit Check & Fraud Prevention

• We work with authorized payment providers and have robust credit check and fraud prevention protocols. Disputes are governed by Delhi courts.

Security Measures

• To safeguard your data, KoalaLeaf.com implements strict security measures. Accessing or updating your account details on our site is secured by encrypted server protocols.

Opt-Out Options

• KoalaLeaf.com offers users the chance to opt-out of promotional communications. If you wish to unsubscribe from marketing emails or request data removal, please email us at customersupport@gmail.com.

Advertising

• We work with third-party ad services to show relevant ads across the web. These services may gather anonymous data about your visits to our site to tailor ads based on your interests, without collecting personally identifiable information.

Copyright

• This Privacy Policy is the intellectual property of KoalaLeaf. Unauthorized commercial use of any portion of it may result in legal action.

Policy Modifications

• KoalaLeaf.com reserves the right to update this Privacy Policy as needed. It is your responsibility to check periodically for any changes.